Terms & Conditions of Sale

The Grove Cake Co.
Last updated: 5 February 2026

These Terms govern all orders and purchases from The Grove Cake Co. (sole trader: Pamela John), trading as The Grove Cake Co. By placing an order you agree to these Terms.

1. Information about me

The Grove Cake Co.
3 Byron Avenue, Grove, Wantage, OX12 0RF, United Kingdom.
Email: pam@thegrovecakeco.co.uk

2. Orders and contract

All orders are subject to acceptance by me. A contract forms only when I send you an order confirmation (usually by email).
I reserve the right to refuse or cancel any order (e.g. due to stock, pricing error, or suspected fraud).
Product images and descriptions are illustrative. Actual cakes may vary slightly due to handmade nature.

3. Pricing and payment

Prices are in GBP and include VAT where applicable. Delivery charges are quoted for separately.
Payment is due in full at time of order via bank transfer or cash.
I am not responsible for payment processor fees or currency conversion.

4. Delivery / Collection

Collection: cakes must be collected at the agreed date/time from 3 Byron Avenue, Grove, Wantage, OX12 0RF, United Kingdom. I am not liable for quality issues if not collected promptly.
Delivery: to UK mainland addresses only. Delivery dates are estimates — I am not liable for delays caused by couriers or events beyond my control.
You must provide accurate delivery details. Redelivery/replacement may incur extra charges.

5. Allergens and food safety

All products are made in a home kitchen that handles common allergens (e.g. nuts, gluten, dairy, eggs). Full ingredient and allergen information is provided on request.
It is your responsibility to check suitability for allergies/dietary requirements. I cannot guarantee nut-free or allergen-free products.

6. Cancellations, refunds and changes

Orders for custom/bespoke cakes are non-refundable once confirmed and production has started (usually 48 hours after order).
Standard products: cancellations more than 7 days before collection/delivery may receive a full refund minus any non-recoverable costs.
No refunds for change of mind after collection/delivery.
Faulty/incorrect items: contact me within 24 hours with photos. I will offer replacement, refund or credit at my discretion.

7. Liability

Nothing in these Terms excludes liability for death/personal injury caused by negligence, fraud, or any matter that cannot legally be excluded.
My total liability is limited to the price paid for the product(s).
I am not liable for indirect losses (e.g. loss of enjoyment, business interruption).

8. Events outside my control

I am not liable for delays/failures due to events beyond reasonable control (force majeure).

9. General

These Terms are governed by English law. Disputes are subject to the non-exclusive jurisdiction of English courts.
If any provision is invalid, the remainder remains in force.
I may update these Terms — the version on the website at the time of order applies.

10. Contact

Any questions: pam@thegrovecakeco.co.uk